Oracle Support - Facing the hard facts

Revenue and margin cannot just go down with less people and less service provided to customers.

Can it ?

With the egyptian revolution messing up 2 thirds of some support European teams, times are really painful for our "Old Europe" collegues.

One of them submitted the the following Article from SearchOracle.Com.

Good reading

Support Folks - No travelling please - Ever (??)

Welcome inside the support Matrix.

Different emails from management are heavily reminding support personnal that should never ever travel. In many cases personnal internal meetings are impratical, even for a yearly appraisal with your manager (???)
"The previous message included reference to face to face discussion which was incorrect, it is not a requirement to meet in person and is in many cases impractical in a global corporation."

Even Country kick off, physical off-site training are beeing covered by the heavy margin improvement-over-travelling goal.

Let's not forget that remote home working during normal work hours (and heavy traffic congestions) is still forbidden in many countries.

This makes the support Line of Business very much unaligned with Vision 2010, Corporate Social Responsability Energy Reduction Plan, training duties, and normal people management rules.

This sounds like going very very far in the savings, raising unhappy comments from employees.
What does the company expects in return for those cuts ?
Perhaps for more Employee headcount transfer towards Egypt ?

Where is my blue pill ?